FREQUENTLY ASKED QUESTIONS
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What ingredients do you use in your products?
We carefully source clean, high-quality, and natural organic ingredients. We prioritize ethically harvested botanicals. eco-friendly cosmetic grade glitters, plant-based oils, and skin-safe fragrances. You can always find full ingredient lists on each product page.
Where do you source your ingredients?
We partner with trusted suppliers who prioritize sustainability, fair trade, and ethical harvesting. Our Mediterranean-inspired botanicals and specialty ingredients are carefully selected to honor our brand values.
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Yes! All AURA&REVERIE products are 100% cruelty-free. Many of our formulas are also vegan, and we clearly label any product that contains non-vegan ingredients like beeswax or honey.
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How long will it take to receive my order?
We typically process and ship orders with 24-28 hours. Standard domestic shipping usually takes 3-7 business days, depending on your location. During product launches or holidays, processing may take slightly longer.
Do you ship internationally?
Yes! We ship only non-flammable products internationally like candles, body butters, oils without alcohol, soaps, or solid perfumes to most countries worldwide. Due to international shipping restrictions, fragrance items (including perfume oils & spray) are only available for domestic delivery (US/Canada excluding Alaska, Guam, Virgin Islands, Hawaii, and Puerto Rico).
How much is shipping?
Shipping costs are calculated at checkout based on your location and order size. We offer free shipping on US orders over $100 and occasional free shipping promotions - be sure to join THE SANCTUARY for updates!
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What’s your return policy?
Due to the nature of our products, all sales are final. However, if your item arrives damaged or defective, please contact us within 7 days of delivery at support@auraandreverie.com, and we’ll happily arrange a replacement or refund.
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Yes! We offer curated sampler sets and travel-sized products so you can explore before committing to full sizes. Check our product page for current availability.
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How should I store my products?
Store your products in cool, dry places away from direct sunlight to preserve their quality & fragrance.
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How can I contact you for support?
You can reach us anytime at support@auraandreverie.comor through our contact form. We aim to respond within 24-48 hours on business days.